Hilary Bisenieks, Guest Writer (hbisenieks@wwc)
The Community Bike Shop is a Warren Wilson institution, but just as much of an institution as the Bike Shop itself is the habit of complaining about the Bike Shop never being open. At the bike shop, we have some words about those complaints, but most of them aren’t polite. The simple fact is that the Bike Shop crew is very small: two full-time members and three half-time members for the Fall 2010 semester, and even when crew members are working, they can’t always be in the shop. Errands have to be run, business has to be done. But as long as things keep working the way they are now, people are still going to complain that the bike shop isn’t open when they want to drop off or pick up their bikes.
That’s about to change, though. Xenia Pantos, one of only two crew members who held over from last year’s crew, was looking through some old Bike Shop records when she made a discovery: a system that streamlined the pickup and drop-off of bicycles.
“I don’t know why we ever stopped using the old system,” says Pantos.
The system, which we in the Bike Shop are working to re-implement, is simple. Repair tags will be kept outside of the Bike Shop, and if the shop isn’t open, customers can write down their name, phone number, the date of drop-off, and the specific problems they want repaired. After tagging their bicycle, the owner takes their bike around to the back of Schafer B and hangs it up on one of the hooks beneath the porch. When the next crew-member opens up the Bike Shop, he or she will go around back and take new arrivals into the shop. When a bike has been finished, the owner will be called, and the bike will be taken out back and hung up. In this way, people will be able to get their bikes repaired even if their schedules don’t overlap with the hours during which the Bike Shop is open. People who need new parts, like cables, or who need something ordered will still have to come by sometime when the shop is open so that they can pay for these things.
A second policy which is being re-instituted is a 60-day retention limit, meaning that any bicycles which have been repaired, but which have not been picked up by their owners within that 60-day window are forfeit and become property of the bicycle shop. Though this may seem strict, it makes perfect sense given the space restrictions that come with the crew being housed in the basement of Schafer B.
The Community Bike Shop is currently open every weekday. The hours, which are posted outside of the Bike Shop, are
Monday: 8:00-12:00, 2:30-4:00, 6:30-9:30
Tuesday: 8:00-11:00, 1:00-3:30
Wednesday: 8:00-12:00, 1:00-4:00
Thursday: 8:00-11:00, 1:00-4:00
Friday 1: 8:00-12:00, 2:30-4:00
Friday 2: 8:00-12:00, 1:00-3:30